AI & Automation Engineer
Real People Solutions
Jul 2025 – Present
- Analyse business and user requirements to identify opportunities for AI, automation and digital transformation.
- Design and enhance AI-powered conversational agents using Microsoft Copilot Studio, including prompts, generative responses and escalation pathways.
- Connect AI solutions to trusted knowledge sources using SharePoint, Dataverse, Microsoft 365, APIs and RAG approaches.
- Develop automated workflows using Power Automate, APIs and connectors while applying responsible AI, security and information-governance principles.



